Depending on product availability, most orders are processed within 3-10 business days.
Once you have received an email that your order has been shipped, the delivery time will begin from the date specified in your email.
Please note that we use The Courier Guy for all our fulfillment and request a signature once items have been delivered, if items have not been signed for, Your Mama will not be liable for any loss or damage that may result from delivering the shipment according to your request.
Your Mama will not be held responsible for any loss or damage to your items once it has been shipped out from our holding.
Please refer to the table below for estimated shipping costs and delivery times:
- For international shipping inquiries please contact us via email or WhatsApp
- Delivery charges are additional over and above purchased items.
- Shipping costs are non-refundable and additional shipping costs will be incurred for returns and exchanges.
- Please ensure you provide us with complete and accurate shipping information including postal codes and contact numbers. This will help us get your product to you as promptly as possible.
- Please note that all custom orders can take up to 20 working days to be processed
- Once you have placed a custom order with us, you may not cancel or get a refund for your items as they have been specially produced for you.
- All customers that place custom orders will receive a notification once their items are ready. We will keep you updated along the way on a regular basis.
- Delivery will & can take up to 7 working days once you have received your notification.
- For any further information / special shipping requirements please liaise with us via email or WhatsApp.